Support

How can we help?

Something stuck, unclear, or ready to grow? Tell us what's going on and we'll pick it up.

How we handle it

What happens with your request

Clearly handled, from first question to follow-up.

Live systems come first

Anything touching a system in production, we look at first. The rest follows by priority.
Someone who knows your system

Your request reaches someone who knows your setup and can get to work on it.
On hand when you need it

Want us on hand continuously? We'll set up an ongoing plan that fits how critical your system is.

Good to know

What should I include?

What you saw, what you expected, and how to reproduce it. The more detail, the faster we can pin it down.

How do you prioritise?

Live systems in production come first. Beyond that we work through requests by priority, so there's no fixed turnaround.

Can you add features or make changes?

Yes. Send us what you have in mind and we come back with an approach and a scope. Most improvements ship in short iterations.

Do you offer ongoing support plans?

We do. If you'd rather have us on hand continuously, we can set up a support and evolution arrangement that fits how critical the system is.

Reach support directly and we'll take it from there.