About this project
Referring doctors, health funds, and hospitals used to arrange home nursing by phone. Together with Wit-Gele Kruis East Flanders we built a secured care-request website where they submit a request digitally instead, for the patients and clients in their care.
Wit-Gele Kruis set out the requirements, we filled in the rest, and a weekly working group kept us close to the ball for a few months. Three months in, the site went live, and requests now arrive complete instead of over the phone.
The collaboration didn't stop at launch: we keep refining the site together as usage grows and feedback comes in.
Highlights
- Digital home-nursing requests for doctors, health funds, and hospitals
- Secured website, live three months after the first working group
- Complete, correctly filled-in requests instead of phone calls
- Built in a weekly working-group rhythm with their care team
The service was very personal, we always got quick answers, and Punfyre genuinely took into account what mattered to us. Everyone is helped faster through the website, and that is real added value for us.